Shipping, Returns & Refunds
Shipping
Orders are processed within 2-3 business days unless otherwise noted on the product page.
Once your order ships, you'll receive a confirmation email with tracking information.
Shipping rates are calculated at checkout.
Please note that delivery times are estimates and may vary depending on your location and carrier delays.
At this time, we ship within the United States only.
Returns
A considered edit, start to finish. If something is not right, reach out.
- Returns are accepted within 14 days of delivery
- Items must be unused and in original packaging
Email hello@thenamibox.com with your order number and a quick note to start a return.
If your return is accepted, we will share instructions on how to send your package.
Returns should be sent to:
PO BOX 2729
Montauk, NY 11954
Items sent back without first requesting a return will not be accepted.
Return shipping costs are the responsibility of the customer.
Refunds
Refunds are issued to your original form of payment once your return is received and inspected. Please allow up to 10 business days for your bank or credit card company to process the refund.
Original shipping fees are non refundable.
DAMAGED OR INCORRECT ITEMS
If something arrives damaged or not quite right, let us know within 14 days.
Send your order number, a photo, and a quick note to hello@thenamibox.com.
We will make it right and cover the return shipping for damaged or incorrect items.